FAQ (Frequently Asked Questions)
Yes. Our cakes are not just vegetarian and vegan.
They do not contain artificial colourings, preservatives, additives, cholesterol, shortening or vegan butter. This is why they have a shorter shelf life compared to commercial cakes.
Although we are at a huge disadvantage here, we stand by what we believe – sourcing and creating handcrafted quality desserts from Wholefoods is best for you!
2) HOW DO I STORE MY CAKE/TREATS?
For our Flourless Wholefoods Fudge Cakes, they can be stored airtight for up to 7 days. To enjoy, take them out for 15 minutes for the dark chocolate chips to soften a little.
For the best fudgey and crusty texture, cut and reheat the base cake in the oven for 10-15 minutes at 170 degrees Celsius.
For our Cookies, it is best to store in an airtight jar in the fridge and consume within 2 weeks from collection date.
For our Raw and Unbaked dairy-free "cheesecakes", they are delicate and need to be refrigerated within 1 hour of pick up. Keep them up to 7 days in the fridge, or freeze them up to 3 weeks. They taste like ice cream when frozen!
For transportation of our cakes, we do not recommend putting them in the boot of your car as it is hot and unstable. Please keep this in mind when you pick up your cake. Hold them when your hands are free.
3) WHAT IS YOUR LEAD TIME FOR YOUR CAKES?
We do pre-orders at least 5-7 days in advance. We may have certain cakes flavours available on short notice (2-3 days time), but please WhatsApp us at 96353003 to double check!
Pre-ordering helps to avoid food wastage, which is a huge problem in Singapore's food industry.
Each year, around 800,000 tonnes of food waste are generated in Singapore. About half of this amount is generated by the food and retail industry.
Globally, 1/3 of food produced for consumption is wasted. If food waste were a country, it would be the third largest emitter of greenhouse gases, behind the US and China!
With such massive amounts of waste generated, and we truly would try our best to minimise it.
4) WHY DON’T YOU PROVIDE BAGS OR KNIVES FOR YOUR CAKES?
Similar reason to the above question.
We love to minimise waste, including single-use plastics like plastic bags and knives. Please be kinder and more understanding to save our Mother Earth :)
Join us in our efforts to go green and Bring Your Own Bags (7x7" in base for 6" cakes & 10x10" in base) to store your cakes/treats!
5) WHERE IS YOUR PICK-UP COLLECTION?
Greenwich V Mall along 1 Seletar Road (by appointment only).
We will not be responsible for any damages, once picked up from us.
We would recommend you to travel by car/cab and store the cake in a fridge within 2 hours for baked cakes, and 45 minutes for raw "cheesecakes" which have a melting point of 30 degrees.
For transportation of our cakes, we do not recommend putting them in the boot of your car as it is hot and unstable. Please keep this in mind when you pick up your cake. Hold them when your hands are free!
6) DO YOU DO DELIVERIES?
Yes. Delivery will be $26 in most places and additional charges apply for Sentosa and Jurong.
7) HOW DO I PAY?
We cannot confirm your order until a 100% payment is made. If the event is 3 months ahead, you can make a 50% deposit and remaining amount will need to be paid at least 14 days before the event date.
There will be no cancellations or refunds will be made once you have placed an order. However, you could switch to other products of the same value, if you change your mind.
8) ARE YOU 100% ALLERGEN-FREE?
At The Clean Addicts, we take your allergies and sensitivity to certain foods very seriously.
Good news! Our products are now carefully crafted in a facility that is free from all animal products (except for nuts). However, we do our best to prevent cross-contamination.
Our menu contains some non-gluten free products, and they will not be suitable for people with Celiac disease.
9) WHY DO YOU CHOOSE TO USE UNREFINED SUGARS?
Diabetes is a major problem here in Singapore. Close to 10% of Singaporeans have diabetes.
In addition to the over 400,000 people living with the disease, the Ministry of Health believes that about a third of diabetics don’t know they are ill. By 2050, the number of those with diabetes is expected to hit 1 million. This is a global epidemic.
We use unrefined sugars like dates, stevia and organic unrefined cane sugar because they do not spike blood sugar levels like how refined sugars do.
Of course, everything has to be consumed in moderation. You wouldn’t exceed the recommended amount per day if you watch your portion size.
We also do a lot of testing in the kitchen to ensure that our bakes contain minimal sugar, even fruit sugars.
Once you know how much bakeries add behind-the-scenes to make them tasty, you’d lay off them. We've never sold cakes made with copious amounts of icing sugar, processed butter or shortening!
10) ARE YOUR BAKES HALAL?
We are not a halal-certified bakery but our products lard, gelatin, or any kind of animal products. Some of our cakes contain alcohol from vanilla extract but we can leave them out when requested.
11) DO YOU HAVE READY-MADE CAKES TO BE PICKED UP ON SAME DAY?
Unfortunately no. All treats are made to order, unless we have extras on hand that we will publicise on our socials!