Delivery FAQ

Hey beautiful!

Thanks for clicking here. Please take time to read these common qns to make your ordering process clearer and smoother with us! :)

"What are your delivery charges like? How does flexi-time differ from cake care delivery?"

We offer mainly 3 options for our cakes/treats!

Option 1) SATURDAY Flexi-time delivery: Be home or be flexible for the best rate on Saturday. 

To keep our delivery rate more affordable for you, our treats will be sent during the timeframe offered for residential areas* at $5.50 on Saturday - shipping day will be the default date upon checkout while selecting “Shipping rates”.

If that Saturday date is not reflected at Shipping Rate page, please write your preferred date (a Saturday) under the “Notes” section or WA 96353003 to double confirm. 

Min purchase $60 and above will be needed.

If you have selected $5.50 delivery and address is to areas like Lim Chu Kang, Tuas, Changi Airport or Sentosa, we will contact you again to get a top-up before confirming your order with you again.

We will send the treats out via the most efficient traffic route & send anytime in between the time window of 11am-6.30pm (or listed timeframe at our shipping rates page during checkout), so please make sure someone is available to receive the treats. 

For you to expect our goodies, a narrower 2-hour timeframe will be sent the night before for delivery days with larger time window on weekends or selected flexi delivery days. We will contact you about this either via email or text the night before when we have collated all of our orders.

Note: 2-hour timeframe is the best we can offer due to traffic/unexpected weather conditions and for our deliverer's safety. Timing requests will not be guaranteed for this option.

**If no one is home to receive, we will not be responsible for any damage to the items once passed/left at your door as our products are made with real foods and contain no preservatives or additives.

Redelivery fees apply if our deliverer is unable to reach you, address is wrong,  or unable gain access to your unit.

If you wish to make any changes, we can try our best to assist if we can reach us up to 48 hours before the delivery date via email hicleanaddicts@gmail.com or WhatsApp us at 96353003.

*If there are parking/entrance charges for your place of delivery with no grace period for our driver, this will also be later charged to you unless otherwise arranged.

Option 2) Fixed Time Cake Care Delivery (Highly recommended for your special occasions)

If you'd like your goodies to be delivered at a fixed time, please opt for our fixed 2-hour timeframe of delivery at $18 between 10.30am-7.30pm. We will guarantee that they will be delivered during this timeframe.

Simply convey your preferred timeframe via your requested time via our "Note" section upon checkout or email.

Please note that additional $5-10 charges will apply for areas like Lim Chu Kang, Tuas, Changi Airport, Sentosa, hotels and malls.

We will contact you again to get a top-up before confirming your order with you again.

Option 3) Third-party Courier Pick-up

We welcome you to book a third party courier arranged by you to pick up from Seletar area if you'd prefer this method.

Please WA to reconfirm this option and to coordinate.

However, we will not be responsible for any damages to our desserts once collected from us as we can't guarantee how they will handle our desserts.

"How long in advance do I preorder and how?"

Online via thecleanaddicts.com only.
You can order between 3 to 90 days in advance (slots subject to availability).
Upon checkout, select the date you would like your cake ready for pickup/delivery. Any day within the next 90 days would show up on the calendar except Mondays (as we're closed!). 

To avoid disappointment, we recommend for you to order before Wed 5pm on the same week, for your cake to arrive in time for the weekend.

If you need a cake the day after, WA us to check with us (message only).
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Thank you for reading so far and we hope this will help you out on selecting the best delivery option for your clean vegan cakes :)